Fintech & SaaS

Business layer3 essays

Lending, credit and B2B SaaS product design.

Essays on Fintech & SaaS

November 20261 essay

03Nov 2026

Deactivation is a product decision, not a billing task

In B2B SaaS, involuntary churn often stems from rigid billing logic and blunt deactivation scripts. Treat account cutting as a core product journey.

#b2b saas#churn#billing

August 20261 essay

29Aug 2026

Fintech & SaaS2 min readShort take

Exception queues stall without a named owner

Exception queues often collect unresolved work without making responsibility clear. A practical way to assign ownership, deadlines and the next action in a B2B workflow.

#workflow design#b2b saas#operations

July 20261 essay

28Jul 2026

Fintech & SaaS4 min read

Who owns the next step in a credit workflow?

A loan application can look complete while the work is stuck between people. Model each state with an owner, an expected next action and an exception path before optimizing for speed.

#fintech#workflow design#b2b saas

New essays every Tuesday and Saturday.

Follow along on LinkedIn, or get every essay from the subscribe page. No spam, no tracking.

Subscribe Follow on LinkedIn